Don't automatically resolve ticket just comment to it

#1

Hi,
We have PagerDuty connected with Alertmanager (Prometheus Integration).
And on resolve form Alertmanager we would like to comment to Incident and not resolve it.

Is it possible?

Thanks Roman

#2

Hi all,

Thanks for reaching out on our Community page, this should now be working, can you check this out and let us know via support@pagerduty.com if you have any further issues?

John

John O’Donnell
Team Lead, EMEA Support@pagerduty.com

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#3

Possibly, but you’d have to change the behavior from Alert Manager somehow to add a note to an incident rather than resolve it. Take a look at Alert Manager Executor to explore executing a shell/python script to achieve your desired results.

Another suggestion is PagerDuty’s Runbook Automation solution to implement the desired workflow and outcome.

#4

Thanks for hints. I will try those.